Frequently Asked Questions
Everything you need to know about shopping with Shop Zoco.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for specific fit notes.
What payment methods do you accept?
Shop Zoco accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay and Klarna.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.
Are your materials sustainably sourced?
At Shop Zoco, we are committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our clothing is as kind to the planet as it is to your wardrobe.